❓ Frequently Asked Questions – Casual Flow Shop

📦 Shipping & Delivery

Do you ship internationally?

Yes. We ship to the United States, Canada, Germany, Spain, the United Kingdom, and India. The USA has free shipping; all other countries use a flat rate of $10 USD.

How long will it take to receive my order?

• 🇺🇸 USA: 5–8 business days
• 🇨🇦 Canada: 6–10 business days
• 🇩🇪 Germany: 6–12 business days
• 🇪🇸 Spain: 7–12 business days
• 🇬🇧 United Kingdom: 9–12 business days
• 🇮🇳 India: 6–18 business days

Can I track my order?

Yes. After your order ships, you will receive a tracking number by email. You can track it anytime on our Track Order page powered by Parcel Panel.

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👕 Orders & Products

How do I choose the right size?

Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up.

What if an item is sold out?

You can subscribe to restock alerts on the product page or email us at support@casualflowshop.com.

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🔁 Returns & Exchanges

What is your return policy?

Returns are accepted within 30 days of delivery. Items must be unused and in original packaging. See our Refund Policy.

Who pays for return shipping?

Return shipping is paid by the customer unless the item is defective or incorrect—then we cover it and send a prepaid label.

How do I request a return?

Use our Return Center. Enter your order number and email to receive your RMA and instructions through Parcel Panel.

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💳 Payments & Security

What payment methods do you accept?

We accept credit cards, PayPal, Apple Pay, and Google Pay.

Is my information secure?

Yes. We use SSL encryption and secure payment gateways. Your card data is never stored.

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📩 Need More Help?

Email us at support@casualflowshop.com.

📍 La Sopa Media LLC – Casual Flow Shop
P.O. Box 379, Bronx, NY 10468, USA